Help Center

Frequently Asked Questions

When will I receive my order?

Do you accept special requests on personalize items?

Do you offer any discounts or coupon codes?

Do you have a showroom where I can see the products in person?

How come the products in my shopping cart disappeared?

Registration

Do I need to register before placing an order?

Why should I sign up/create an account online?

How do I reset my password?

How do I change my account information?

Can I change my email address in my account?

Ordering

Can I order by phone or fax?

What payment methods do you accept?

Is my privacy and personal information secure on your site?

Do you restock items that are sold out?

Can I modify or cancel my order?

Order Status

How do I check on the status of my order?

Will my order be cancelled suddenly?

Shipping

What kind of shipping options do you offer?

How far do you ship to?

What are the shipping charges?

How do I track my package after it has been shipped?

I think my package was lost or stolen, what do I do now?

Returns

What is your return policy?

How soon will I receive a refund for my return?

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