Standard orders are processed and shipped via Fedex Ground within 3 business days, not including weekends and holidays. A shipping confirmation with the itemized invoice and tracking information will be sent to the email address that you provided with your order.

In the event that the package is missing, please contact us immediately.

For more shipping information and estimated delivery date, click here.

Please contact us within 30 days of receiving your order if there are any issues with the products. One of our representatives will process a claim with a Return Merchandise Authorization number (RMA). Items must be returned in the original condition that they were received with the original packaging. Most items can be returned for a refund or exchange. All returns must have an RMA number associated with them. Shipping charges and some restrictions may apply.

For more information about returns, click here.

Please contact us if you have any special requests for your personalize order.

Please subscribe to our newsletter for notifications of new products or limited time promotions.

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases and would also allow you to track your order. Follow the steps here to register your account.

How do I register?

Click here to register your account with Nile.